Delivery & Returns
Orders placed before 10 o’clock will be dispatched that day with delivery in 2-3 days.Please let us know if you need your order urgently, we will send ASAP, subject to availability.
FREE UK DOMESTIC SHIPPING BY ROYAL MAIL
NEXT WORKING DAY
Sorry, we do not offer this service at the moment
REST OF WORLD
We ship through Royal Mail to most International destinations – rates calculated on checkout with delivery in 7 – 10 working days using a tracked and signed for service.
Please note: We can accept no responsibility for packages that are signed for by someone other than the addressee. All international deliveries are sent via Royal Mail International Signed For delivery, so please ensure there is a person present at your delivery address to sign for the order. Outside the EU, the customer is responsible for all customs charges. Please note, not all European countries are part of the EU. Non-EU orders are exclusive of VAT. VAT (20%) will be removed from your order at the checkout. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. Transactions are processed in Pounds Sterling.
We’re not satisfied unless you’re 100% happy with your purchase. We will issue a refund or exchange on unused and unworn items (excluding earrings and personalised items unless faulty) returned within 28 days of purchase. You will need to cover the costs of postage for returns, but if the product is faulty we will refund the postage to you. Please ensure you obtain proof of postage. Please note that we will not be able to cover the postage if you use a Next Day delivery service or anything more than 2nd class Royal Mail Signed For service.
We’ll give you a full refund within 7 days of receiving your return, by the same method you used to pay.
To return an item: enclose the receipt that you received with your delivery and place in the packaging along with the items you wish to send back. We advise that all returns are sent via a Signed For service as we are unable to accept returns unless signed for by a member of NuNu staff. Return to: NuNu 9 Dunyeats Road Broadstone BH18 8AA